Customer satisfaction is always our top priority at L&G Luxury Life and therefore we offer a top quality range of premium quality brands. If there is an instance that you are not satisfied with your purchase, we will offer you a solution in accordance with our return policy below:
1. Kindly retain your receipt as proof of purchase as we require this for any return, exchange or issuing of a credit note.
2. Strictly no refunds are given unless authorised by management
3. All exchanges are allowed within 15 days from date of purchase, with proof of purchase (receipt) and the garment in intact condition (not damaged or soiled and must contain the original labels/swing tickets). Items that are damaged, soiled or returned without their original labels/swing tickets may not be accepted.
4. If no suitable exchange item is found, a credit note will be issued to be used at a later stage.
We do not accept returns for any merchandise, ranging from footwear to apparel which shows signs of wear and tear or mishandling. If there is an issue due to workmanship, quality or manufacturing related to the product, we will offer a credit note or exchange for the item, upon confirmation thereof with quality control. Contact your nearest store here.